UK complaints

Claim closed without decision

Claim closed without decision

UkFixGuide Team
January 29, 2026

If a business closes a claim without a decision, a written reopen request and a deadline usually gets a proper final response or a clear route to escalate.

Evidence submitted but not reviewed

Evidence submitted but not reviewed

UkFixGuide Team
January 26, 2026

If your evidence has been submitted but not reviewed, the fix is to force written confirmation it is on the case file and pause any decision until it is considered.

Company ignoring formal complaint

Company ignoring formal complaint

UkFixGuide Team
January 16, 2026

If a company is ignoring a formal complaint, send a final written chaser with a deadline and then escalate through the correct UK route. This page explains what to collect and what to do next.