trader dispute
Housing & Tenancy
Repairs done but problem returned
If a repair was done but the same problem has returned, act quickly and keep everything in writing. This explains how to push for a free repeat repair or a refund and when to escalate.
Housing & Tenancy
Unsafe repair work left unfinished
If a trader has left repair work unfinished and unsafe, act quickly with a written deadline, evidence, and a clear plan to escalate. This page sets out the practical steps that usually get movement in UK cases.
Services & Contracts
Service not delivered — legal options
If a trader has taken payment but not delivered the service, set a written deadline and move to a refund request. Escalate via your payment method if they stall or go quiet.