smart meter
Bills & Payments
Payment plan rejected by supplier
If an energy supplier rejects a payment plan, it’s often linked to billing errors, missing readings, or a rushed affordability check. Use evidence and a written offer to push for a workable arrangement.
Bills & Payments
Prepayment meter problems
Prepayment meters can fail to register top-ups, drain credit quickly, or cut off supply without warning. This explains common UK causes, practical checks, and when to escalate with evidence.
Bills & Payments
Smart meter readings wrong
Smart meter readings can look wrong because of estimates, register mix-ups, or account mapping errors. Use quick checks and evidence to get the supplier to rebill correctly.
Bills & Payments
Standing charges explained (UK)
Standing charges are daily fees added to UK energy bills even when little or no energy is used. This explains why totals jump and how to check, challenge, and fix common billing issues.
