refund disputes
Services & Contracts
Credit provider delays Section 75 decision
If your credit provider is delaying a Section 75 decision, treat it as a complaint about delay, pin down what evidence is missing, and set a decision date. Escalate through the formal complaints route and then to the ombudsman process if the delay continues.
Services & Contracts
Formal complaint deadline missed by company
If a company misses its formal complaint deadline, a final written chaser with a fixed response window usually unlocks a proper decision. This explains what to send, what evidence matters, and when to escalate in the UK.
Services & Contracts
Company rejects complaint as “out of scope”
If a company rejects a complaint as “out of scope”, the goal is to force a clear final decision and stop the issue drifting. Use a tight written reset, follow the official complaints route, then escalate on a deadline.
Services & Contracts
Complaint marked resolved without consent
If a company marks a complaint as resolved without agreement, a short written reopen request and a clear deadline usually gets a proper final response. This page sets out what to send, what evidence matters, and when to escalate.
Services & Contracts
Company refuses alternative dispute resolution
If a company refuses ADR, the quickest route is to secure a final response, set a deadline, and prepare a letter before claim. This explains what evidence matters and when to escalate in the UK.
Money & Legal
Bank refusing chargeback
If your bank refuses to raise a chargeback, treat it as a formal complaint, tighten the evidence bundle, and set a clear deadline for a final response so you can escalate.
