meter readings
Housing & Tenancy
Final bill wrong after switching supplier
If a final energy bill looks wrong after switching supplier, a focused written dispute with dated readings usually gets it corrected. Escalate through the supplier’s complaints route before the Ombudsman if it stalls.
Bills & Payments
Direct Debit energy overcharging
Direct Debit energy payments can rise sharply due to estimates, tariff changes, or billing errors. Use meter reads, evidence, and a clear complaint to reset the amount and recover credit.
Bills & Payments
Backdated energy bill shock
A backdated energy bill can arrive after months of estimates, a move, or a meter change. Use readings, timelines, and the 12‑month backbilling rule to challenge it and agree a fair plan.