insurance complaint
Driving & Transport
Insurance claim rejected due to “non-disclosure”
If an insurer rejects a claim for “non-disclosure”, a focused complaint with the exact question set and a clear timeline often shifts the decision. This explains what to gather, how to complain, and when to escalate in the UK.
Driving & Transport
Insurer cancels policy after claim
If an insurer cancels a policy after a claim, act quickly to avoid a cover gap and force a clear written reason. Use the insurer’s complaints process and escalate properly if the decision stands.
Services & Contracts
Insurance excess dispute
If your insurer is demanding the wrong excess, treat it as a formal complaint and ask for a written breakdown tied to your policy schedule. If it isn’t resolved, escalate to the Financial Ombudsman after the insurer’s final response or 8 weeks.