Financial Ombudsman Service
Driving & Transport
Insurance claim rejected due to “non-disclosure”
If an insurer rejects a claim for “non-disclosure”, a focused complaint with the exact question set and a clear timeline often shifts the decision. This explains what to gather, how to complain, and when to escalate in the UK.
Driving & Transport
Insurer cancels policy after claim
If an insurer cancels a policy after a claim, act quickly to avoid a cover gap and force a clear written reason. Use the insurer’s complaints process and escalate properly if the decision stands.
Uncategorized
Breakdown provider refuses refund
If a breakdown provider refuses a refund, a written complaint with a clear deadline usually forces a decision. This page explains what evidence matters and when to escalate in the UK.
Services & Contracts
Bank sides with merchant in chargeback
If a bank rejects a chargeback after siding with the merchant, the next move is a formal complaint backed by targeted rebuttal evidence. This explains what to gather, the UK escalation path, and when to switch strategy.
Services & Contracts
Section 75 claim rejected by lender
If a lender rejects a Section 75 claim, the next move is to force a clear final response and escalate through the proper UK complaint route. This explains what evidence usually changes the decision and when to take it further.
Services & Contracts
Insurance excess applied incorrectly
If an insurer has taken the wrong excess, the quickest route is a written calculation request followed by a formal complaint and escalation if needed. Clear policy pages and a settlement breakdown usually unlock a correction.
Services & Contracts
Insurer reduces payout without explanation
If an insurer reduces a payout without explaining why, a written breakdown request and a formal complaint usually prompts a proper recalculation. If it doesn’t, escalation is often possible once a final response is issued or the complaint timeframe passes.
Money & Legal
Scam charge on bank account
A scam charge can often be stopped or recovered if it is reported quickly and the right evidence is kept. This explains what to do next with the bank and when to escalate.
