energy supplier complaint
Bills & Payments
Energy debt while disputing bill
If an energy supplier is chasing debt while the bill is disputed, keep the complaint moving and stabilise the account with evidence and fair interim payments. These steps help pause collections and get a corrected bill faster.
Bills & Payments
Prepayment meter problems
Prepayment meters can fail to register top-ups, drain credit quickly, or cut off supply without warning. This explains common UK causes, practical checks, and when to escalate with evidence.
Bills & Payments
Smart meter readings wrong
Smart meter readings can look wrong because of estimates, register mix-ups, or account mapping errors. Use quick checks and evidence to get the supplier to rebill correctly.
Bills & Payments
Standing charges explained (UK)
Standing charges are daily fees added to UK energy bills even when little or no energy is used. This explains why totals jump and how to check, challenge, and fix common billing issues.
Bills & Payments
Backdated energy bill shock
A backdated energy bill can arrive after months of estimates, a move, or a meter change. Use readings, timelines, and the 12‑month backbilling rule to challenge it and agree a fair plan.
