Direct Debit Guarantee

Cancellation acknowledged but service continues billing

Cancellation acknowledged but service continues billing

UkFixGuide Team
February 4, 2026

If a company acknowledged cancellation but keeps billing, a written dispute with evidence usually gets billing corrected. Bank protections can stop further loss while the complaint is resolved.

Subscription renewal without consent

Subscription renewal without consent

UkFixGuide Team
December 19, 2025

Unexpected subscription renewals are common in UK households, especially after trials or app-store sign-ups. Use the right cancellation route, collect evidence, and escalate to the bank if charges continue.