customer service escalation
Services & Contracts
Company requests mediation then withdraws
UkFixGuide Team
January 28, 2026
If a company offers mediation then withdraws, lock the timeline in writing and move to the formal complaints or payment dispute route. This page explains what to gather and when to escalate in the UK.
Services & Contracts
Company rejects complaint as “out of scope”
UkFixGuide Team
January 26, 2026
If a company rejects a complaint as “out of scope”, the goal is to force a clear final decision and stop the issue drifting. Use a tight written reset, follow the official complaints route, then escalate on a deadline.
