consumer rights
Services & Contracts
Evidence submitted but not reviewed
If your evidence has been submitted but not reviewed, the fix is to force written confirmation it is on the case file and pause any decision until it is considered.
Services & Contracts
Company refuses alternative dispute resolution
If a company refuses ADR, the quickest route is to secure a final response, set a deadline, and prepare a letter before claim. This explains what evidence matters and when to escalate in the UK.
Housing & Tenancy
Boiler repaired temporarily then fails again
If a boiler repair only works briefly and then fails again, treat it as a repeat-performance issue and push for a return visit under the original job. This explains what evidence helps and when to escalate if the firm delays.
Housing & Tenancy
Repairs done but problem returned
If a repair was done but the same problem has returned, act quickly and keep everything in writing. This explains how to push for a free repeat repair or a refund and when to escalate.
Housing & Tenancy
Unsafe repair work left unfinished
If a trader has left repair work unfinished and unsafe, act quickly with a written deadline, evidence, and a clear plan to escalate. This page sets out the practical steps that usually get movement in UK cases.
Services & Contracts
Service not delivered — legal options
If a trader has taken payment but not delivered the service, set a written deadline and move to a refund request. Escalate via your payment method if they stall or go quiet.
Services & Contracts
Refund refused by company
If a company refuses a refund, the right next step depends on whether the purchase was faulty, misdescribed, or simply a change of mind. This checklist helps build evidence and escalate calmly through complaints and payment routes.
Services & Contracts
Gym membership cancellation blocked
Gym cancellation requests can fail due to notice periods, portal-only rules, or third-party billing. Use clear written notice, keep evidence, and escalate with a formal complaint if charges continue.
