consumer rights UK
Services & Contracts
Cancellation cooling-off period UK
If a UK business refuses a cooling-off cancellation, send a clear written notice, lock down proof of dates, and escalate to a formal complaint and payment dispute if needed.
Services & Contracts
Auto-renewal trap explained
Auto-renewal charges can often be refunded when consent or cancellation was unclear. Cancel first, gather screenshots, then complain and escalate via your payment provider if needed.
Services & Contracts
Company ignoring formal complaint
If a company is ignoring a formal complaint, send a final written chaser with a deadline and then escalate through the correct UK route. This page explains what to collect and what to do next.
Bills & Payments
Energy supplier ignoring complaint
If an energy supplier ignores a complaint, the issue can drift into arrears and automated debt action. Use a clear evidence trail, deadlines, and escalation routes to force progress.
Driving & Transport
MOT dispute — next steps
If an MOT result doesn’t match the car’s condition, quick evidence and the right complaint route can make the difference. These next steps help keep costs down and protect the record.
Money & Legal
Debt collection letter — what it means
A debt collection letter can be genuine, mistaken, or missing key proof. Use simple checks to confirm the debt, dispute errors, and avoid rushed payments.
