consumer rights UK
Driving & Transport
Vehicle clamped despite appeal in progress
If a vehicle is clamped while a parking appeal is still open, focus on getting enforcement paused and the clamp removed using the operator’s official process. Good evidence and the right escalation steps usually resolve it quickly.
Driving & Transport
Hire car company demands damage costs
If a hire car company demands damage costs after you return the vehicle, act quickly to dispute the charge in writing and demand the full evidence pack. This page explains what usually works in UK cases and when to escalate.
Uncategorized
Breakdown provider refuses refund
If a breakdown provider refuses a refund, a written complaint with a clear deadline usually forces a decision. This page explains what evidence matters and when to escalate in the UK.
Services & Contracts
Chargeback reversed after merchant dispute
If a chargeback has been reversed after the merchant disputes it, act quickly to get the bank’s reason, rebut the key evidence, and switch route if needed.
Services & Contracts
Section 75 claim rejected by lender
If a lender rejects a Section 75 claim, the next move is to force a clear final response and escalate through the proper UK complaint route. This explains what evidence usually changes the decision and when to take it further.
Services & Contracts
Credit provider delays Section 75 decision
If your credit provider is delaying a Section 75 decision, treat it as a complaint about delay, pin down what evidence is missing, and set a decision date. Escalate through the formal complaints route and then to the ombudsman process if the delay continues.
Services & Contracts
Cooling-off period disputed by seller
If a seller disputes the cooling-off period, a clear written cancellation notice and a formal complaint with dates usually stops further billing. This page explains what evidence matters and when to escalate in the UK.
Services & Contracts
Refund deadline exceeded by airline
If an airline has missed its refund deadline, a structured complaint plus the right escalation route usually gets movement. This explains what to prepare and when to escalate in the UK.
Services & Contracts
Package holiday complaint rejected
If a package holiday complaint is rejected, a structured written reply and a clear deadline usually prompts a final response. If it doesn’t, move to ADR with an evidence-led bundle.
Services & Contracts
Insurance excess applied incorrectly
If an insurer has taken the wrong excess, the quickest route is a written calculation request followed by a formal complaint and escalation if needed. Clear policy pages and a settlement breakdown usually unlock a correction.
