complaints process
Services & Contracts
Claim closed without decision
If a business closes a claim without a decision, a written reopen request and a deadline usually gets a proper final response or a clear route to escalate.
Housing & Tenancy
New landlord refuses responsibility for old repairs
If a new landlord refuses responsibility for old repairs, focus on a written repair request, a clear deadline, and the correct escalation route. This page sets out what to gather and what to do next in UK renting.
Services & Contracts
Company rejects complaint as “out of scope”
If a company rejects a complaint as “out of scope”, the goal is to force a clear final decision and stop the issue drifting. Use a tight written reset, follow the official complaints route, then escalate on a deadline.
Services & Contracts
Evidence submitted but not reviewed
If your evidence has been submitted but not reviewed, the fix is to force written confirmation it is on the case file and pause any decision until it is considered.
Housing & Tenancy
No heating deemed “non-emergency” by landlord
If a landlord calls no heating “non-emergency”, the fix is creating a clear written timeline, using the official complaints route, and escalating when deadlines pass.
Housing & Tenancy
Rent increase proposed after reporting problems
A rent increase proposed right after reporting repairs can often be challenged if it is informal or not served correctly. Keep paying the current rent, keep repairs moving, and use the official notice route if needed.
Housing & Tenancy
Environmental Health refuses to inspect property
If the council refuses to inspect a rented property, a written request with clear hazard evidence and a logged case reference usually shifts the decision. This explains how to use the council’s official process and when to escalate.
Housing & Tenancy
Repairs done but problem returned
If a repair was done but the same problem has returned, act quickly and keep everything in writing. This explains how to push for a free repeat repair or a refund and when to escalate.
Housing & Tenancy
Final bill wrong after switching supplier
If a final energy bill looks wrong after switching supplier, a focused written dispute with dated readings usually gets it corrected. Escalate through the supplier’s complaints route before the Ombudsman if it stalls.
Housing & Tenancy
Council says repair issue is not urgent
If the council says a rental repair is not urgent, push for a written review decision, tighten the evidence, and use the council’s formal complaints route if needed.
