complaints process UK
Services & Contracts
Cooling-off period disputed by seller
UkFixGuide Team
February 4, 2026
If a seller disputes the cooling-off period, a clear written cancellation notice and a formal complaint with dates usually stops further billing. This page explains what evidence matters and when to escalate in the UK.
Bills & Payments
Utility bill sent to wrong name
UkFixGuide Team
January 8, 2026
If a utility bill arrives in the wrong name, it is usually a move-in record or meter/account mismatch. Use proof of occupancy and meter details to get the supplier to correct liability and stop wrong-name letters.
