complaints process
Uncategorized
MOT dispute rejected by test centre
If an MOT test centre rejects your dispute, act quickly: keep the car unchanged, get the reasons in writing, and use the DVSA process for test-result challenges. This page sets out the evidence to gather and how to escalate if you get no response.
Uncategorized
Breakdown provider refuses refund
If a breakdown provider refuses a refund, a written complaint with a clear deadline usually forces a decision. This page explains what evidence matters and when to escalate in the UK.
Services & Contracts
Domestic Electrical Appliance Service Liability in the UK: Who Is Responsible If a Repair Goes Wrong?
If a domestic appliance repair goes wrong, the next steps are to stop using it if unsafe, put the complaint in writing, and give one clear chance to fix or refund.
Services & Contracts
Partial refund issued without agreement
If a company issues a partial refund without agreement, it can look like the dispute is closed when it is not. This explains how to reject it as full settlement and escalate through the right UK route.
Services & Contracts
Refund promised but never processed
If a company promised a refund but it never arrives, a written deadline and the official complaints route usually unlocks action. If that fails, escalation through the card provider can be the fastest route.
Services & Contracts
Auto-renewal charge applied after cancellation
If an auto-renewal charge was taken after cancellation, act quickly with a written timeline and use the right payment dispute route. Most cases resolve once cancellation proof and a firm refund deadline are put in front of billing.
Services & Contracts
Digital content refund refused
If a retailer refuses a refund for faulty digital content, a structured complaint and the right evidence usually shifts the decision. This explains what to send, what to keep, and when to escalate in the UK.
Services & Contracts
Faulty service blamed on user
If a provider blames a faulty service on “user error”, keep the complaint outcome-focused and force a written, specific explanation. Use the official complaints route with a clear deadline and evidence bundle.
Services & Contracts
Voucher issued instead of refund
If a business issues a voucher instead of a refund, reject it in writing and set a deadline for payment. If they stall, use the card provider dispute route with clear evidence.
Services & Contracts
Insurance excess applied incorrectly
If an insurer has taken the wrong excess, the quickest route is a written calculation request followed by a formal complaint and escalation if needed. Clear policy pages and a settlement breakdown usually unlock a correction.
