complaints
Services & Contracts
Repair replaced but fault remains
If a repair or part replacement hasn’t fixed the original fault, a written follow-up with a clear deadline usually gets the quickest outcome. This explains what to gather, what to ask for, and when to escalate.
Services & Contracts
Company requests mediation then withdraws
If a company offers mediation then withdraws, lock the timeline in writing and move to the formal complaints or payment dispute route. This page explains what to gather and when to escalate in the UK.
Services & Contracts
Company refuses alternative dispute resolution
If a company refuses ADR, the quickest route is to secure a final response, set a deadline, and prepare a letter before claim. This explains what evidence matters and when to escalate in the UK.
Services & Contracts
ADR decision ignored by business
If a business ignores an ADR decision, treat it as non-compliance and move to a clear final deadline and enforcement. This explains what evidence matters and when to escalate in the UK.
Housing & Tenancy
Letting agent closed complaint without action
If a letting agent closes a complaint without fixing the issue, push for a written final response and follow the official complaints route. If they still stall, prepare to escalate to the agent’s redress scheme.
Housing & Tenancy
Boiler repaired temporarily then fails again
If a boiler repair only works briefly and then fails again, treat it as a repeat-performance issue and push for a return visit under the original job. This explains what evidence helps and when to escalate if the firm delays.
Housing & Tenancy
Access request used to harass tenant
Repeated access requests can cross the line into harassment when they are vague, frequent, or used to apply pressure. This explains how to set boundaries, build evidence, and escalate through the right UK channels.
Housing & Tenancy
Unsafe repair work left unfinished
If a trader has left repair work unfinished and unsafe, act quickly with a written deadline, evidence, and a clear plan to escalate. This page sets out the practical steps that usually get movement in UK cases.
