chargeback
Services & Contracts
ADR decision ignored by business
If a business ignores an ADR decision, treat it as non-compliance and move to a clear final deadline and enforcement. This explains what evidence matters and when to escalate in the UK.
Services & Contracts
Service not delivered — legal options
If a trader has taken payment but not delivered the service, set a written deadline and move to a refund request. Escalate via your payment method if they stall or go quiet.
Services & Contracts
Auto-renewal trap explained
Auto-renewal charges can often be refunded when consent or cancellation was unclear. Cancel first, gather screenshots, then complain and escalate via your payment provider if needed.
Money & Legal
Scam charge on bank account
A scam charge can often be stopped or recovered if it is reported quickly and the right evidence is kept. This explains what to do next with the bank and when to escalate.
Money & Legal
Bank refusing chargeback
If your bank refuses to raise a chargeback, treat it as a formal complaint, tighten the evidence bundle, and set a clear deadline for a final response so you can escalate.
Services & Contracts
Airline refund delayed
If an airline has agreed a refund but payment keeps being delayed, UK261 usually requires reimbursement within 7 days. Use a written deadline, gather evidence, then escalate to ADR or the CAA.
Services & Contracts
Section 75 claim explained
If a credit card purchase goes wrong and the seller won’t fix it, Section 75 can make the card provider equally responsible. This explains eligibility, evidence, and how to escalate a refusal.
Services & Contracts
Chargeback vs Section 75
Section 75 is a legal right for many credit card purchases £100–£30,000, while chargeback is a card-scheme process that can still be worth trying. This explains which to use, what evidence helps, and when to escalate.
Services & Contracts
Faulty product return refused
If a retailer refuses to accept a faulty product return, the issue is often a policy script rather than the actual rights position. These steps help gather evidence, challenge refusals, and escalate calmly.
Services & Contracts
Refund refused by company
If a company refuses a refund, the right next step depends on whether the purchase was faulty, misdescribed, or simply a change of mind. This checklist helps build evidence and escalate calmly through complaints and payment routes.
