Tell us what’s stuck. If we can give a clear next step or point you to the right template, we’ll do exactly that.
Send a message
Keep it short and specific: who it’s with, what changed, and when it started. Add any reference number if you have one.
Before you send
Copy/paste this structure into your message:
Problem: …
Who: (provider / council / company) …
When: (dates / what changed) …
What you tried: …
Outcome you want: …
Don’t include passwords, card numbers, one-time codes, or copies of ID documents.
Start here instead
Most problems already have a clear fix or template.
Official UK help
Contact FAQ
Do you reply to every message?
Not always. We prioritise messages where we can give a clear next step.
Is this legal or financial advice?
No. UKFixGuide provides general guidance and templates only.
What details should I include?
Who it’s with, what changed, key dates, reference numbers, what you tried, and what outcome you want.
Where should I complain first?
Start with the provider or council and request a formal complaint reference. Ombudsman routes usually require this first.
Privacy notice: Don’t send passwords, card numbers, one-time codes, or copies of ID documents.