Services & Contracts
Services & Contracts
Auto-renewal trap explained
Auto-renewal charges can often be refunded when consent or cancellation was unclear. Cancel first, gather screenshots, then complain and escalate via your payment provider if needed.
Services & Contracts
Company ignoring formal complaint
If a company is ignoring a formal complaint, send a final written chaser with a deadline and then escalate through the correct UK route. This page explains what to collect and what to do next.
Services & Contracts
Small claims court process
Small claims can work when a business or person stops engaging. Use a clear final letter, then issue a focused claim with organised evidence if the deadline passes.
Services & Contracts
Insurance excess dispute
If your insurer is demanding the wrong excess, treat it as a formal complaint and ask for a written breakdown tied to your policy schedule. If it isn’t resolved, escalate to the Financial Ombudsman after the insurer’s final response or 8 weeks.
Services & Contracts
Flight cancellation compensation
If your flight was cancelled at short notice, you may be owed a refund or reroute, care costs, and fixed compensation unless the airline proves extraordinary circumstances. This explains what to claim and when to escalate.
Services & Contracts
Airline refund delayed
If an airline has agreed a refund but payment keeps being delayed, UK261 usually requires reimbursement within 7 days. Use a written deadline, gather evidence, then escalate to ADR or the CAA.
Services & Contracts
Section 75 claim explained
If a credit card purchase goes wrong and the seller won’t fix it, Section 75 can make the card provider equally responsible. This explains eligibility, evidence, and how to escalate a refusal.
Services & Contracts
Chargeback vs Section 75
Section 75 is a legal right for many credit card purchases £100–£30,000, while chargeback is a card-scheme process that can still be worth trying. This explains which to use, what evidence helps, and when to escalate.
Services & Contracts
Faulty product return refused
If a retailer refuses to accept a faulty product return, the issue is often a policy script rather than the actual rights position. These steps help gather evidence, challenge refusals, and escalate calmly.
Services & Contracts
Refund refused by company
If a company refuses a refund, the right next step depends on whether the purchase was faulty, misdescribed, or simply a change of mind. This checklist helps build evidence and escalate calmly through complaints and payment routes.
