Services & Contracts
Services & Contracts
Company rejects complaint as “out of scope”
If a company rejects a complaint as “out of scope”, the goal is to force a clear final decision and stop the issue drifting. Use a tight written reset, follow the official complaints route, then escalate on a deadline.
Services & Contracts
Complaint marked resolved without consent
If a company marks a complaint as resolved without agreement, a short written reopen request and a clear deadline usually gets a proper final response. This page sets out what to send, what evidence matters, and when to escalate.
Services & Contracts
Evidence submitted but not reviewed
If your evidence has been submitted but not reviewed, the fix is to force written confirmation it is on the case file and pause any decision until it is considered.
Services & Contracts
Company refuses alternative dispute resolution
If a company refuses ADR, the quickest route is to secure a final response, set a deadline, and prepare a letter before claim. This explains what evidence matters and when to escalate in the UK.
Services & Contracts
ADR decision ignored by business
If a business ignores an ADR decision, treat it as non-compliance and move to a clear final deadline and enforcement. This explains what evidence matters and when to escalate in the UK.
Services & Contracts
Small claim defended with false statements
If a small claim is defended with false statements, respond calmly with a point-by-point rebuttal backed by documents and follow the court’s directions. This keeps the case moving and reduces the impact of unsupported claims.
Services & Contracts
Court claim struck out due to technical error
If a county court claim is struck out for a technical error, quick action can often get it reinstated. This explains what to prepare, how to apply, and when to escalate if the court does not respond.
Services & Contracts
Missed small claims deadline — what now
If you have missed a small claims deadline, act quickly using the court’s official application process and prepare evidence for the delay and your defence. This page sets out the practical steps and when to escalate.
Services & Contracts
Service not delivered — legal options
If a trader has taken payment but not delivered the service, set a written deadline and move to a refund request. Escalate via your payment method if they stall or go quiet.
Services & Contracts
Cancellation cooling-off period UK
If a UK business refuses a cooling-off cancellation, send a clear written notice, lock down proof of dates, and escalate to a formal complaint and payment dispute if needed.
