Services & Contracts
Services & Contracts
Cancellation acknowledged but service continues billing
If a company acknowledged cancellation but keeps billing, a written dispute with evidence usually gets billing corrected. Bank protections can stop further loss while the complaint is resolved.
Services & Contracts
Cooling-off period disputed by seller
If a seller disputes the cooling-off period, a clear written cancellation notice and a formal complaint with dates usually stops further billing. This page explains what evidence matters and when to escalate in the UK.
Services & Contracts
Digital content refund refused
If a retailer refuses a refund for faulty digital content, a structured complaint and the right evidence usually shifts the decision. This explains what to send, what to keep, and when to escalate in the UK.
Services & Contracts
Faulty service blamed on user
If a provider blames a faulty service on “user error”, keep the complaint outcome-focused and force a written, specific explanation. Use the official complaints route with a clear deadline and evidence bundle.
Services & Contracts
Warranty invalidated due to technicality
If a company says your warranty is invalid due to a technicality, you can still push for a remedy through the retailer’s UK consumer rights route. This page sets out the evidence to gather and the escalation steps that usually work.
Services & Contracts
Repair replaced but fault remains
If a repair or part replacement hasn’t fixed the original fault, a written follow-up with a clear deadline usually gets the quickest outcome. This explains what to gather, what to ask for, and when to escalate.
Services & Contracts
Voucher issued instead of refund
If a business issues a voucher instead of a refund, reject it in writing and set a deadline for payment. If they stall, use the card provider dispute route with clear evidence.
Services & Contracts
Refund deadline exceeded by airline
If an airline has missed its refund deadline, a structured complaint plus the right escalation route usually gets movement. This explains what to prepare and when to escalate in the UK.
Services & Contracts
Package holiday complaint rejected
If a package holiday complaint is rejected, a structured written reply and a clear deadline usually prompts a final response. If it doesn’t, move to ADR with an evidence-led bundle.
Services & Contracts
Travel company collapses mid-claim
If a travel company collapses while a refund or complaint is ongoing, the fastest route is usually through the card provider’s official dispute process while also registering a claim with the administrator.
