Bills & Payments
Bills & Payments
Energy debt while disputing bill
If an energy supplier is chasing debt while the bill is disputed, keep the complaint moving and stabilise the account with evidence and fair interim payments. These steps help pause collections and get a corrected bill faster.
Bills & Payments
Payment plan rejected by supplier
If an energy supplier rejects a payment plan, it’s often linked to billing errors, missing readings, or a rushed affordability check. Use evidence and a written offer to push for a workable arrangement.
Bills & Payments
Utility bill sent to wrong name
If a utility bill arrives in the wrong name, it is usually a move-in record or meter/account mismatch. Use proof of occupancy and meter details to get the supplier to correct liability and stop wrong-name letters.
Bills & Payments
Direct Debit energy overcharging
Direct Debit energy payments can rise sharply due to estimates, tariff changes, or billing errors. Use meter reads, evidence, and a clear complaint to reset the amount and recover credit.
Bills & Payments
Prepayment meter problems
Prepayment meters can fail to register top-ups, drain credit quickly, or cut off supply without warning. This explains common UK causes, practical checks, and when to escalate with evidence.
Bills & Payments
Smart meter readings wrong
Smart meter readings can look wrong because of estimates, register mix-ups, or account mapping errors. Use quick checks and evidence to get the supplier to rebill correctly.
Bills & Payments
Energy supplier ignoring complaint
If an energy supplier ignores a complaint, the issue can drift into arrears and automated debt action. Use a clear evidence trail, deadlines, and escalation routes to force progress.
Bills & Payments
Council tax arrears — step-by-step fix
Council tax arrears often start with one missed instalment or a billing error after a move. Use these practical steps to correct the bill, stop escalation, and agree a realistic plan.
Bills & Payments
Standing charges explained (UK)
Standing charges are daily fees added to UK energy bills even when little or no energy is used. This explains why totals jump and how to check, challenge, and fix common billing issues.
Bills & Payments
Backdated energy bill shock
A backdated energy bill can arrive after months of estimates, a move, or a meter change. Use readings, timelines, and the 12‑month backbilling rule to challenge it and agree a fair plan.
