UkFixGuide Team
Housing & Tenancy
New landlord refuses responsibility for old repairs
If a new landlord refuses responsibility for old repairs, focus on a written repair request, a clear deadline, and the correct escalation route. This page sets out what to gather and what to do next in UK renting.
Housing & Tenancy
Deposit deductions linked to unresolved disrepair
If deposit deductions are being blamed on unresolved disrepair, focus on evidence and use the deposit scheme dispute process. A clear timeline and itemised challenge often reduces unfair deductions.
Housing & Tenancy
Council refuses to act due to private tenancy
If the council says it cannot act because the home is privately rented, push for a written decision and use the council’s official complaints route. Clear evidence and a structured escalation usually unlock an inspection or a review.
Services & Contracts
Business ignores Letter Before Action
If a business ignores a Letter Before Action, a final chaser and a clear escalation plan usually gets movement. This explains what evidence matters and when to move to the official process.
Services & Contracts
Formal complaint deadline missed by company
If a company misses its formal complaint deadline, a final written chaser with a fixed response window usually unlocks a proper decision. This explains what to send, what evidence matters, and when to escalate in the UK.
Services & Contracts
Company rejects complaint as “out of scope”
If a company rejects a complaint as “out of scope”, the goal is to force a clear final decision and stop the issue drifting. Use a tight written reset, follow the official complaints route, then escalate on a deadline.
Services & Contracts
Complaint marked resolved without consent
If a company marks a complaint as resolved without agreement, a short written reopen request and a clear deadline usually gets a proper final response. This page sets out what to send, what evidence matters, and when to escalate.
Services & Contracts
Evidence submitted but not reviewed
If your evidence has been submitted but not reviewed, the fix is to force written confirmation it is on the case file and pause any decision until it is considered.
Services & Contracts
Company refuses alternative dispute resolution
If a company refuses ADR, the quickest route is to secure a final response, set a deadline, and prepare a letter before claim. This explains what evidence matters and when to escalate in the UK.
Services & Contracts
ADR decision ignored by business
If a business ignores an ADR decision, treat it as non-compliance and move to a clear final deadline and enforcement. This explains what evidence matters and when to escalate in the UK.
