UkFixGuide Team
Bills & Payments
Energy debt while disputing bill
If an energy supplier is chasing debt while the bill is disputed, keep the complaint moving and stabilise the account with evidence and fair interim payments. These steps help pause collections and get a corrected bill faster.
Bills & Payments
Payment plan rejected by supplier
If an energy supplier rejects a payment plan, it’s often linked to billing errors, missing readings, or a rushed affordability check. Use evidence and a written offer to push for a workable arrangement.
Bills & Payments
Utility bill sent to wrong name
If a utility bill arrives in the wrong name, it is usually a move-in record or meter/account mismatch. Use proof of occupancy and meter details to get the supplier to correct liability and stop wrong-name letters.
Bills & Payments
Direct Debit energy overcharging
Direct Debit energy payments can rise sharply due to estimates, tariff changes, or billing errors. Use meter reads, evidence, and a clear complaint to reset the amount and recover credit.
Bills & Payments
Prepayment meter problems
Prepayment meters can fail to register top-ups, drain credit quickly, or cut off supply without warning. This explains common UK causes, practical checks, and when to escalate with evidence.
Bills & Payments
Smart meter readings wrong
Smart meter readings can look wrong because of estimates, register mix-ups, or account mapping errors. Use quick checks and evidence to get the supplier to rebill correctly.
Housing & Tenancy
Withholding rent — when it’s allowed
Withholding rent is rarely the safest way to get repairs done in the UK. This explains when deductions can work, what evidence helps, and how to escalate without creating avoidable arrears.
Housing & Tenancy
Tenant fees charged illegally
Illegal tenant fees often appear as admin, referencing, inventory or renewal charges. This explains common UK scenarios, quick checks, and how to push for a refund.
Housing & Tenancy
Broken appliances — who pays?
If an appliance breaks in a UK rental, who pays usually depends on whether it was supplied with the tenancy and what caused the fault. Use the inventory, evidence, and written approval to avoid unfair costs.
Housing & Tenancy
Landlord threatening eviction
Landlord eviction threats are common in UK renting disputes, but a threat is not the same as a lawful eviction. Use these steps to protect your position and gather evidence fast.
