UkFixGuide Team
Services & Contracts
Small claims court process
Small claims can work when a business or person stops engaging. Use a clear final letter, then issue a focused claim with organised evidence if the deadline passes.
Money & Legal
Zero-hours contract rights
If shifts are being cancelled, hours cut, or pay is missing on a zero-hours contract, put the facts in writing and build a clear evidence timeline before escalating.
Services & Contracts
Insurance excess dispute
If your insurer is demanding the wrong excess, treat it as a formal complaint and ask for a written breakdown tied to your policy schedule. If it isn’t resolved, escalate to the Financial Ombudsman after the insurer’s final response or 8 weeks.
Services & Contracts
Flight cancellation compensation
If your flight was cancelled at short notice, you may be owed a refund or reroute, care costs, and fixed compensation unless the airline proves extraordinary circumstances. This explains what to claim and when to escalate.
Services & Contracts
Airline refund delayed
If an airline has agreed a refund but payment keeps being delayed, UK261 usually requires reimbursement within 7 days. Use a written deadline, gather evidence, then escalate to ADR or the CAA.
Money & Legal
EMPLOYER UNPAID WAGES
If your employer has not paid wages you are owed, treat it as an unauthorised deduction and put a clear written demand in immediately. If it is not fixed quickly, move to ACAS Early Conciliation.
Services & Contracts
Section 75 claim explained
If a credit card purchase goes wrong and the seller won’t fix it, Section 75 can make the card provider equally responsible. This explains eligibility, evidence, and how to escalate a refusal.
Services & Contracts
Chargeback vs Section 75
Section 75 is a legal right for many credit card purchases £100–£30,000, while chargeback is a card-scheme process that can still be worth trying. This explains which to use, what evidence helps, and when to escalate.
Council & HMRC
Universal Credit payment wrong
If your Universal Credit payment is lower or different than expected, the cause is usually assessment dates, earnings timing, housing costs, or deductions. Use the statement to pinpoint the line that changed and challenge it with evidence.
Council & HMRC
Council ignoring complaint
When a council appears to ignore a complaint, the issue is often routing, complaint stage confusion, or missing evidence. These steps help get a proper response and escalation trail.
