How it works

UKFixGuide shows you exactly what to do next when something in the UK system doesn’t make sense —
bills, councils, housing, banks, broadband, benefits, consumer issues. No fluff. Just steps.

In one line

Identify the problem → confirm the facts → collect evidence → use the right wording → escalate only when it’s time.

How to use UKFixGuide

1) Start with the exact problem

Don’t search broad (“energy bills”). Search the specific symptom (“bill doubled”, “estimated reading”, “tenancy deposit not returned”).
One problem = one guide, so you don’t end up mixing steps from different situations.

2) Follow the steps in order

Our guides are written so the easiest checks come first. If you skip ahead, you usually waste time
(or you give customer support/council the excuse to bounce you back to step one).

3) Collect evidence as you go

UK processes are evidence-driven. Screenshots, dates, meter reads, letters, reference numbers, emails, photos —
you’ll get faster results when you can show what happened and when.

4) Use the wording that gets a response

Many problems don’t move because people explain them emotionally instead of clearly.
We push you toward short, factual wording that makes it easy for the other side to act.

5) Escalate only when the timing is right

Escalation works when you have a clean timeline and proof you already tried the normal route.
Escalating too early often slows things down.

What you’ll see inside a typical guide

  • Quick checks — the most common causes first.
  • Decision points — “if X, do Y” so you don’t guess.
  • Evidence checklist — what to save, screenshot, or write down.
  • Escalation path — the next level when standard contact fails.
  • When to stop — if it’s clearly time for formal advice or a specialist.

What UKFixGuide won’t do

  • We won’t pretend everything can be fixed with one call.
  • We won’t give legal advice or replace official guidance.
  • We won’t tell you to “just complain” without showing what to say and what to attach.

If you’re stuck

If a guide doesn’t match your situation 1:1, don’t force it. Small details matter (dates, contracts, supplier type, council area).
Use the Contact page and include:

  • what happened (1–2 sentences),
  • dates and reference numbers,
  • what you already tried,
  • what outcome you want.

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